Privacy Policy for Gourmet and Chill
Effective Date: 17 Apr 2026
At Gourmet and Chill, we are committed to protecting your personal information. This policy explains how we collect and use your data when you visit our van or use our online ordering service.
1. Information We Collect We collect only the information required to process your order and payment:
- Online Orders: When you order via Square Online, we collect your name, email address, and phone number so we can fulfill your order and notify you when it’s ready.
- In-Person Payments: We collect transaction details (date, time, amount) and, if requested, your contact info for a digital receipt.
- Technical Data: When using our online store, basic info like your IP address or device type may be collected by Square to ensure a secure transaction.
2. How We Use Your Information
- Order Fulfillment: To prepare your food and contact you about your order (e.g., if an item is out of stock).
- Payment Processing: To securely process transactions through our partners.
- Business Records: To maintain accurate sales records for tax and health safety compliance.
Note: We do not operate a loyalty program, and we will not use your order details for marketing unless you explicitly opt-in elsewhere.
3. Our Data Processors.
We use the following secure platforms to handle your information:
- Square Up Europe Ltd: Powers our in-person POS and Square Online store. They encrypt all data at the point of sale.
- Revolut Ltd: May be used for specific payment transfers or payment links.
4. Data Security & Retention
- Security: All online and in-person data is encrypted using industry-standard protocols.
- Retention: We store order and transaction data only as long as necessary for legal and tax purposes (typically 6-7 years for financial records).
5. Your RightsUnder the UK GDPR, you have the right to:
- Access: Request a copy of the data we hold about you.
- Deletion: Ask us to delete your personal information (the "right to be forgotten").
- Correction: Ask us to update any inaccurate details.
6. Contact UsFor any questions or data requests, contact: